Frequently Asked Questions

How long will my order take?

Orders leave Brooklyn Beach Shop inside 1–2 business days with US carriage normally 3–7 business days on top, and you are emailed the tracking number when it goes.

How much is shipping?

A flat $5.95 covers US shipping at Brooklyn Beach Shop, and it drops to nothing once the order passes $39.00.

Do you ship outside the United States?

International delivery is not something Brooklyn Beach Shop offers today.

Can I collect my order from the shop?

Everything ordered here is shipped because Brooklyn Beach Shop cannot hold it at the counter, which is at 1223 Riegelmann Boardwalk, Brooklyn, NY 11224 and open Mon-Sun 11:15-15:45.

What can I pay with?

At Brooklyn Beach Shop you can pay by card or with Afterpay and Klarna, with the details going straight to the payment provider rather than to the shop, and the order can also be settled in cash on delivery.

Can I return something?

You have 30 days from delivery to send an unused item back to Brooklyn Beach Shop in its original packaging, and if the error was ours it costs you nothing. The full terms Brooklyn Beach Shop applies are on the Refund and Returns Policy page.

How fast are refunds?

Refunds from Brooklyn Beach Shop are processed within within 5 to 7 business days after we receive the returned item of the parcel arriving back.

Can I cancel an order?

An order can be stopped at Brooklyn Beach Shop any time before packing, usually a twelve-hour window on a business day.

Is my payment secure?

No card number reaches Brooklyn Beach Shop; the provider handles the form and the storage.

How do I reach a person?

Send Brooklyn Beach Shop a note at team@qbeachhaven.shop and expect an answer within 1 business day, or ring +1 847-469-4615.

Still stuck?

Brooklyn Beach Shop
1223 Riegelmann Boardwalk, Brooklyn, NY 11224
Phone: +1 847-469-4615
Email: team@qbeachhaven.shop
Hours: Mon-Sun 11:15-15:45