Contact Us

Have a question about product specifications, stock availability, shipping rates, or an existing order? The customer support team at Brooklyn Beach Shop (https://qbeachhaven.shop) is here to help. Reach us directly through any of the verified contact channels listed below during our published operating hours.

1. Direct Business & Physical Mailing Address

All customer service correspondence, written inquiries, and authorized merchandise returns are handled through our main business location:

Brooklyn Beach Shop
Physical Address: 1223 Riegelmann Boardwalk, Brooklyn, NY 11224, United States
Customer Support Email: team@qbeachhaven.shop
Telephone Support Line: +1 847 469 4615
Published Support Hours: Monday–Saturday, 9:00 AM – 6:00 PM EST

2. How Our Support Team Can Help

• Pre-Purchase Product Questions: Need help verifying dimensions, material specifications, compatibility, or package contents before ordering from our Summer Jewelry, Beach Accessories, Beach Blankets and Mats, Beach Bags and Organizers, Sun Hats and Cover-Ups departments? Send us the product name or SKU and our team will confirm the exact details.
• Order Status & Carrier Tracking: Once your order completes handling (1–2 business days, daily cutoff Orders placed outside store hours start the next working day (Open Mon–Sun: 11:15 AM–3:45 PM)), we email your tracking number for USPS, UPS, and FedEx. You can also check live status on our Track Your Order page.
• Order Cancellations & Address Updates: If you need to cancel an unshipped order or correct a delivery street address before carrier handoff, call +1 847 469 4615 or email team@qbeachhaven.shop with your Order ID in the subject line.
• Returns, Exchanges & Refunds: Eligible unused items in original packaging may be returned within 30 calendar days of delivery with zero restocking fees ($0.00) and refunds processed within 5–7 business days. Review our Return & Refund Policy for step-by-step instructions.